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Terms & Conditions

Know Your Rights: Read Our Terms for Transparent Service.

1. DEFINITIONS:

In these Terms and Conditions, the following expressions shall have the following meanings save where the context otherwise requires:

  • 1.1. Agreed Pick-Up Point: the selected spot for You to be gotten by JETSET RIDES as set out in the Details.
  • 1.2. Agreed Time: the selected date and time for You to be gotten by the JETSET RIDES as set out in the Details.
  • 1.3. Booking: the booking of a Minicab affected through this Website for undertaking Trips. Bookings can be made for single Trips, return Trips, or split Trips.
  • 1.4. Card: the credit, debit, or charge card You use when making the Booking.
  • 1.5. Cash: the payment You make for the Fare to the JETSET RIDES and/or its driver.
  • 1.6. Card Costs: are the charges due to the credit card companies used by You to pay for the Trip.
  • 1.7. Details: the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses, and Your Personal Data.
  • 1.8. Fare: the fee paid by You for the Quote You accept.
  • 1.9. Goods: any goods carried in a vehicle which are booked via this Website.
  • 1.10. Trip: the journey You wish to make from the pick-up address to the drop-off address provided by You.
  • 1.11. Particular Requirements: any specific requirements You may have relating to disabled facilities, the gender of the driver, or otherwise.
  • 1.12. Passenger: any passenger carried in a Minicab which is booked via this Website.
  • 1.13. Personal Data: the details which You provide regarding Your physical and email addresses, telephone number, and Card details.
  • 1.14. Quote: a fixed price quote that You receive via the Website for the Trip.
  • 1.15. Terms: these terms and conditions between JETSET RIDES and You.
  • 1.16. You: means the person who enters Details.
  • 1.17. Minicab: is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.
  • 1.18. The clause headings and any other headings: are inserted for convenience only and shall not affect the construction of these Terms.

2. Insurance:

  • 2.1. Neither JETSET RIDES nor the Driver is responsible to you for or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is your exclusive responsibility to have such Goods insured regarding such damage or loss.

3. BOOKING:

  • 3.1. It is Your responsibility to ensure That Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode, correct date and time for the journeys to take place, correct customer name, correct and valid email address and correct and valid telephone number. If the Trip details are inaccurate and invalid or no postcode is provided or an incorrect date, time, customer name, email address, telephone number provided you may incur additional charges and may not be for a refund.
  • 3.2. For any lost property in the car, they can call the office and collect it. If any customer wants it delivered, they will have to pay the delivery charge to the driver.

4. Cancellation, Amendment & Refund:

  • 4.1. Booking with JETSET RIDES can be canceled, or the client can make an amendment twelve hours ahead of the agreed time. All the customers have to cancel or amend the booking directly with JETSET RIDES as per the passenger/Operator contract.
  • 4.2. Any amendments or cancellations of journeys must be reported to the PHV operator.
  • 4.3. JETSET RIDES is not responsible for consequences if clients make changes or cancellations directly with our drivers.
  • 4.4. JETSET RIDES will put every effort into accommodating booking amendments within twelve hours.
  • 4.5. Just for the client's goodwill gesture, but we cannot guarantee for clause 4.4, so it is the client's responsibility to inform us twelve hours before pick up time as per the passenger/Operator contract.
  • 4.6. Customer can cancel any booking up-to 6 hours before booking time without any charges; any cancellations less than 6 hours customer have to pay 80% of the original fare.
  • 4.7. If a driver reports a booking cancellation or no-show to the PHV operator, you must contact JETSET RIDES within seven days to issue your refund.
  • 4.8. If you provide inaccurate details, including an invalid or missing; postcode, customer name, email address, or telephone number, while booking on our website or to the operator by himself over the phone, you will not be entitled to any refund. To complete the trip, you may incur additional charges from the JETSET RIDES.
  • 4.9. If the luggage doesn't fit in the vehicle's boot, it will be considered a customer's mistake. Hence the customer will not be entitled to any refund.
  • 4.10. Should your flight be canceled and you are on a journey at a later time, you can always let JETSET RIDES know; therefore, we can continue to keep your booking on hold. If your flight is canceled and you are certainly not traveling any longer and need to cancel your booking, in this case, JETSET RIDES will deduct the card fee (if charged by the merchant). The remaining amount will be transferred to the customer account as a passenger/Operator contract. There's no charge for this.
  • 4.11. If you cancel the booking within 12 hours of the journey time, there will be no refund as passenger/Operator contract.
  • 4.12. Suppose you cancel the journey before 12 hours of the journey time. In that case, 3% (if the merchant charges us) of the total booking fare will be deducted. The remaining will be refunded within seven business days.
  • 4.13. On non-airport pickup, the standard free waiting time is 15 minutes after the agreed pickup time. If the customer does not show up/is not reachable, then the booking will be marked as a passenger No-show, and you will not be entitled to any refund. In case the passenger advises JETSET RIDES that they require more than 15 minutes and request JETSET RIDES to hold their driver to wait for them (Passenger). In this scenario, waiting time charges apply (5 pounds every 15 minutes).
  • 4.14. On airport pickup, the standard waiting time is 60 min (unless the client provides a specified pickup time) after the flight lands. If the customer did not show up, the booking is canceled as the customer canceled, and you are not entitled to any refund. In case the passenger advises JETSET RIDES that they require more than 60 minutes and request JETSET RIDES to hold their driver to wait for them (Passenger). In this scenario, waiting time charges apply (5 pounds every 15 minutes).

5. WARRANTY AND LIMITATION OF LIABILITY:

  • 5.1. JETSET RIDES has warranted to customers that all the drivers are licensed by the Transport of London.
  • 5.2. JETSET RIDES takes full responsibility for booking with us via our website, telephone, or email. Website: https://jetsetrides.com/ Phone Number: 020 3918 0222 Email: info@jetsetrides.com
  • 5.3. JETSET RIDES takes all the ride responsibilities, such as driver's behavior, vehicle insurance, vehicle safety standards, and driver's punctuality (On time at pickup location).
  • 5.4. Any booking booked by us directly will create a contract between JETSET RIDES and the customer, which takes responsibility for the booking and licensed transport for the journey. Hence, JETSET RIDES will deal with all the issues of passengers and will resolve them.
  • 5.5. JETSET RIDES is always available for passengers for any assistance or complaint before, during, and after the ride.
  • 5.6. JETSET RIDES takes all the responsibility for the direct (Website, telephone, and Email) booking payment paid by the customer (Cash, Card, account, and Paypal) and also takes responsibility for the fare collected by the driver on behalf of JETSET RIDES.
  • 5.7. JETSET RIDES always tells our passengers that we are not a VAT-registered business. Any relevant issued invoice shows the gross amount.
  • 5.8. JETSET RIDES advises all their customers to cancel their booking with the operator. We also instruct our drivers to decline the booking due to unforeseen circumstances directly to the operator. Drivers are not permitted to directly contact the customer to cancel the booking or any amendments.
  • 5.9. JETSET RIDES ensures the customer that the service belongs to us by providing them the PHV driver and the PHV vehicle details before the journey time.
  • 5.10. All the details are provided via text to the customer, including the driver's name, driver's contact number, and the driver's picture, along with the vehicle details, including the vehicle registration number.
  • 5.11. In the event of outsourcing the booking to any other licensed operator, JETSET RIDES takes responsibility as a principal/Initial booking operator responsible for the entire journey.
  • 5.12. Any booking directly booked with JETSET RIDES in the event of unsuccessful service, we are responsible for refunding to the passenger within seven working days.

6. BEHAVIOUR:

  • 6.1. Passengers cannot take alcoholic drinks onto the vehicles to consume them during the trip.
  • 6.2. JETSET RIDES further reserves the right to refuse carriage to anyone who is thought to be influenced by alcohol or drugs.

7. LIMITATIONS AND EXCLUSIONS:

  • 7.1. JETSET RIDES shall not undertake the carriage or delivery of money or securities, antiques, precious metals, furs, or jewelry or value, any goods or property (of whatsoever nature) an intrinsic value of more than £50.
  • 7.2. Any goods or property of a hazardous, dangerous, inflammable, explosive, or noxious nature, or illegal to possess under existing English Law, are not allowed to carry in the vehicle during the journey.

8. DISPUTES:

  • 8.1. If you face any inconvenience or complaint regarding the trip, driver, and vehicle, you need to email us at info@jetsetrides.com. We will investigate the matter and respond to you within 72 hours.
  • 8.2. For any kind of urgent inquiry or emergency, you need to call 020 3918 0222.
  • 8.3. We don't take the payment directly from the client ourselves. The passenger always pays through a secure payment gateway or our provided business bank accounts. Being a beneficiary, we take responsibility for every payment.

9. Late Job Return & No-Show Penalties:

  • If a driver is unable to provide the service and returns or cancels the job within three (3) hours of the scheduled pickup time, the following terms will apply.
  • 9.1. Replacement Costs: We will make every reasonable effort to cover the job by assigning it to another driver, Any additional cost incurred in covering the job (e.g., higher replacement fare) will be charged to the original driver.
  • 9.2. Uncovered Jobs & Penalties: If we are unable to find a replacement driver and the job remains uncovered, resulting in a penalty from the partner or client, the original driver will be held responsible. In such cases, a Driver No-Show penalty equivalent to 100%–150% of the original job fare will be applied, depending on the circumstances and the partner’s policy.

10. PRIVACY POLICY:

  • JETSET RIDES will maintain the confidentiality of Personal Data collected as part of making a booking. This data will not be shared with any third parties without your consent. JETSET RIDES may amend this Privacy Policy and will make such changes publicly via the website.